Customer Care Specialist

Location: Onsite – Lihue, Kauai Compensation: Starting at $19.00/hour

Schedule: Monday – Friday, 7:30 AM – 4:30 PM

Join a Team that Feels Like Family

Aloha Termite & Pest Control has proudly served Hawaii for over 25 years. Locally owned and operated, we are recognized as Hawaii’s #1 extermination company by the Star Advertiser, KITV, and The Garden Isle. Our commitment to excellence, integrity, and team spirit ensures we are more than just a workplace—we’re an Ohana.

We are seeking a dedicated Customer Care Specialist who thrives in a supportive, fast-paced environment and is ready for a long-term career with a company that truly values its people.

What You’ll Do (Key Responsibilities)

• Be the first point of contact for customers—answering inbound calls, responding to emails and texts, and providing top-notch service.
• Schedule appointments and follow up with customers on leads and service needs.
• Support field technicians with routing, scheduling changes, and daily logistics.
• Assist with billing inquiries, account maintenance, and collections support.
• Maintain accurate customer records using FieldRoutes software.
• Collaborate with other departments to ensure seamless service delivery.

What We’re Looking For (Qualifications)

• A team player with strong attention to detail.
• Excellent communication skills and a professional phone presence.
• Ability to multitask in a dynamic office setting.
• Willingness to learn our systems and processes (FieldRoutes experience is a plus).
• A positive attitude and a genuine desire to help others.
• Do you have a current valid US driver's license and a clean driving record?
• Are you able to pass a background check and a drug test?

Why You’ll Love Working With Us (Benefits & Culture)

• Competitive Pay: Starting at $19.00/hour and up.
• Time Off: Paid time off and holidays.
• Health & Financial: Health, dental, and vision insurance; 401(k) plan with company match.
• Growth: Paid training and career development.
• Extras: Employee discounts and referral bonuses.
• Culture: A respectful, team-oriented environment where your contributions matter.

Ready to Join the Aloha Team?

If you're looking for a long-term career with a company that puts people first, we’d love to hear from you. Apply today and be a part of a company that takes pride in service—and in each other.

Learn more about us on Instagram: @alohatermiteandpestcontrol